 Help Center

Click on the payment method you would like to explore to receive more information. &#xA0;<a href="https://help.shop.app/hc/en-us/articles/360060763151-Set-up-Shop-Pay">Shop Pay</a><a href="https://support.apple.com/en-us/HT204506">Apple Pay</a>&#xA0;<a href="https://support.google.com/googlepay/answer/10189885?hl=en&amp;co=GENIE.Platform=Android&amp;visit_id=638254816891398647-2183685467&amp;rd=1">Google Pay</a><a href="https://www.meta.com/help/meta-pay/get-started-meta-pay/">Meta Pay</a>&#xA0;<a href="https://pay.amazon.com/blog/for-shoppers/how-to-get-started-with-amazon-pay">Amazon Pay</a><a href="https://www.paypal.com/c2/webapps/mpp/how-to-guides/how-to-use-paypal?locale.x=en_C2">PayPal</a>

Click on the payment method you would like to explore to receive more information. Shop Pay. Apple Pay. Google Pay. Meta Pay. Amazon Pay. PayPal

How do I take advantage of these other payment methods?

PAYMENTS

Where can I find the status or tracking number for my order?

Order & Shipping Queries

Where is my order?

Can I cancel or amend my order?

What can I do if my order is being delivered to the wrong address?

Where is my order confirmation?

What should I do if my order is missing?

What should I do if I've received the wrong item?

There's an item missing from my order, what should I do?

How & Why are Taxes Charged for my order?

ORDER & SHIPPING

Can you tell me more information about your products?

How do I find out what ingredients are in your products?

Are JAFRA products vegan friendly?

Is JAFRA cruelty free?

Is JAFRA packaging recyclable?

Why can't I find an item that I've seen advertised?

How can I find out if you'll be getting a restock of a product I want?

PRODUCTS

How do I initiate a return?

How do I know what items are eligible for a return?

Can I exchange an item, what if the new item is a lower or higher cost?

Will JAFRA provide me with a return label?

Can I return items purchased with a gift card?

Can I get a refund if the price has changed since ordering?

I paid with another payment option, how do returns work?

I purchased prior to the new JAFRA site; how will my refund be processed?

What should I do if my refund is incorrect?

I purchased an item from a JAFRA Consultant, but the item is faulty, what do I do?

RETURNS

What payment methods do you accept?

What do I do if there is a problem with my payment?

How does the Shop Pay Installments schedule work?

What is Buy now, pay later with PayPal?

Can I use more than one promotional code on an order?

Why didn’t my discount code work?

I am a JAFRA Consultant, how do I log in if I don’t have an email address?

How do I change my personal information?

I'm having trouble signing into my account, what should I do?

Do I need to set up an account to make an order?

How can I access my wish list?

Is my personal information kept private?

How can I remove my personal information from your database?

Why do I need a Social Security Number (ITIN)?

JAFRA E-Gift Card - How it Works

Why does JAFRA only store one default address for shipping and mailing?

MY ACCOUNT

How do I take advantage of these other payment methods?Updated 2 years ago