 Help Center

JAFRA upholds a strong commitment to cruelty-free practices and does not test its products on animals.As part of JAFRA&apos;s heritage, some legacy products contain biproducts from bees, recognizing the significance of bees to our brand. We understand the vital role bees play in our ecosystem, and it is with great pride that, in 2022, JAFRA supported the Pollinator Partnership, the largest nonprofit organization dedicated to safeguarding bees and other pollinators.&#xA0;Through our Honeybee Health Grant in 2022, JAFRA &#xA0;actively contributed to the advancement of scientific research. Our grant aided scientists at the University of Mexico in developing a groundbreaking tool to assess the risks associated with pesticide exposure for bees.&#xA0;

JAFRA upholds a strong commitment to cruelty-free practices and does not test its products on animals. As part of JAFRA's heritage, some legacy products contain biproducts from bees, recognizing the significance of bees to our brand. We understand th

Is JAFRA cruelty free?

PRODUCTS

Where can I find the status or tracking number for my order?

Order & Shipping Queries

Where is my order?

Can I cancel or amend my order?

What can I do if my order is being delivered to the wrong address?

Where is my order confirmation?

What should I do if my order is missing?

What should I do if I've received the wrong item?

There's an item missing from my order, what should I do?

How & Why are Taxes Charged for my order?

ORDER & SHIPPING

Can you tell me more information about your products?

How do I find out what ingredients are in your products?

Are JAFRA products vegan friendly?

Is JAFRA packaging recyclable?

Why can't I find an item that I've seen advertised?

How can I find out if you'll be getting a restock of a product I want?

How do I initiate a return?

How do I know what items are eligible for a return?

Can I exchange an item, what if the new item is a lower or higher cost?

Will JAFRA provide me with a return label?

Can I return items purchased with a gift card?

Can I get a refund if the price has changed since ordering?

I paid with another payment option, how do returns work?

I purchased prior to the new JAFRA site; how will my refund be processed?

What should I do if my refund is incorrect?

I purchased an item from a JAFRA Consultant, but the item is faulty, what do I do?

RETURNS

What payment methods do you accept?

How do I take advantage of these other payment methods?

What do I do if there is a problem with my payment?

How does the Shop Pay Installments schedule work?

What is Buy now, pay later with PayPal?

Can I use more than one promotional code on an order?

Why didn’t my discount code work?

PAYMENTS

I am a JAFRA Consultant, how do I log in if I don’t have an email address?

How do I change my personal information?

I'm having trouble signing into my account, what should I do?

Do I need to set up an account to make an order?

How can I access my wish list?

Is my personal information kept private?

How can I remove my personal information from your database?

Why do I need a Social Security Number (ITIN)?

JAFRA E-Gift Card - How it Works

Why does JAFRA only store one default address for shipping and mailing?

MY ACCOUNT

Is JAFRA cruelty free?Updated 10 months ago