 Help Center

Please exercise caution when entering your shipping instructions during the checkout process. Regrettably, we are unable to modify the shipping address on your behalf.In the event that you discover an incorrect address entry, please make the necessary change through UPS/FedEx. You may sign up for free. Once you have a UPS/FedEx account, log in at UPS.com or FedEx.com and search for the Delivery Options. Follow the prompts to reroute your package to a different location or change the delivery date. For additional support, please contact UPS/FedEx directly.

Please exercise caution when entering your shipping instructions during the checkout process. Regrettably, we are unable to modify the shipping address on your behalf. In the event that you discover an incorrect address entry, please make the necessa

What can I do if my order is being delivered to the wrong address?

ORDER & SHIPPING

Where can I find the status or tracking number for my order?

Order & Shipping Queries

Where is my order?

Can I cancel or amend my order?

Where is my order confirmation?

What should I do if my order is missing?

What should I do if I've received the wrong item?

There's an item missing from my order, what should I do?

Can you tell me more information about your products?

How do I find out what ingredients are in your products?

Are JAFRA products vegan friendly?

Is JAFRA cruelty free?

Is JAFRA packaging recyclable?

Why can't I find an item that I've seen advertised?

How can I find out if you'll be getting a restock of a product I want?

Why when I choose a bundle, does it not appear that way in the cart.

PRODUCTS

How do I initiate an exchange?

Can I exchange an item, what if the new item is a lower or higher cost?

Will JAFRA provide me with a return label?

Can I get a refund if the price has changed since ordering?

I purchased an item from a JAFRA Consultant, but the item is faulty, what do I do?

EXCHANGES

What payment methods do you accept?

How do I take advantage of these other payment methods?

What do I do if there is a problem with my payment?

How does the Shop Pay Installments schedule work?

What is Buy now, pay later with PayPal?

Can I use more than one promotional code on an order?

Can I use more than one Giftcard on an order?

PAYMENTS

I am a JAFRA Consultant, how do I log in if I don’t have an email address?

How do I change my personal information?

I'm having trouble signing into my account, what should I do?

Do I need to set up an account to make an order?

Is my personal information kept private?

How can I remove my personal information from your database?

Why do I need a Social Security Number (ITIN)?

JAFRA E-Gift Card - How it Works

Why does JAFRA only store one default address for shipping and mailing?

How do I reset my password?

Is JAFRAUS available in other Countries?

MY ACCOUNT

What can I do if my order is being delivered to the wrong address?Updated 19 days ago