 Help Center

Our estimated delivery time is 5 - 8 business days from the order date.&#xA0;You may also access your order status and tracking number by navigating to the &quot;My Account&quot; section. Click on Account, then go to &quot;Order History&quot; on the left navigation menu.&#xA0;&#x2022;&#xA0; &#xA0;&#xA0;If the tracking number is visible, click on the tracking number to obtain tracking information.&#x2022;&#xA0; &#xA0;&#xA0;Receive tracking information via the Automated System by clicking on option 1 then 2.&#x2022;&#xA0; &#xA0;&#xA0;Check your email for the latest updates on your order status and tracking information.&#x2022;&#xA0; &#xA0;&#xA0;Use the JAFRA Support Chat for order status and tracking information.&#x2022;&#xA0; &#xA0;&#xA0;Contact out JAFRA Customer Experience Team via Email at <a data-fr-linked="true" href="mailto:jafracares@jafra.com">jafracares@jafra.com</a> or by Telephone at 1-800-551-2345.If the expected delivery time frame has passed and you have not yet received your items, kindly contact our Customer Experience Team with your order details or use our JAFRA Support Chat.&#xA0;

Our estimated delivery time is 5 - 8 business days from the order date. You may also access your order status and tracking number by navigating to the "My Account" section. Click on Account, then go to "Order History" on the left navigation menu. •

Where is my order?

ORDER & SHIPPING

Where can I find the status or tracking number for my order?

Order & Shipping Queries

Can I cancel or amend my order?

What can I do if my order is being delivered to the wrong address?

Where is my order confirmation?

What should I do if my order is missing?

What should I do if I've received the wrong item?

There's an item missing from my order, what should I do?

Can you tell me more information about your products?

How do I find out what ingredients are in your products?

Are JAFRA products vegan friendly?

Is JAFRA cruelty free?

Is JAFRA packaging recyclable?

Why can't I find an item that I've seen advertised?

How can I find out if you'll be getting a restock of a product I want?

Why when I choose a bundle, does it not appear that way in the cart.

PRODUCTS

How do I initiate an exchange?

Can I exchange an item, what if the new item is a lower or higher cost?

Will JAFRA provide me with a return label?

Can I get a refund if the price has changed since ordering?

I purchased an item from a JAFRA Consultant, but the item is faulty, what do I do?

EXCHANGES

What payment methods do you accept?

How do I take advantage of these other payment methods?

What do I do if there is a problem with my payment?

How does the Shop Pay Installments schedule work?

What is Buy now, pay later with PayPal?

Can I use more than one promotional code on an order?

Can I use more than one Giftcard on an order?

PAYMENTS

I am a JAFRA Consultant, how do I log in if I don’t have an email address?

How do I change my personal information?

I'm having trouble signing into my account, what should I do?

Do I need to set up an account to make an order?

Is my personal information kept private?

How can I remove my personal information from your database?

Why do I need a Social Security Number (ITIN)?

JAFRA E-Gift Card - How it Works

Why does JAFRA only store one default address for shipping and mailing?

How do I reset my password?

Is JAFRAUS available in other Countries?

MY ACCOUNT

Where is my order?Updated 20 days ago