 Help Center

We apologize for the inconvenience. If you are having trouble accessing your account, we kindly ask you to follow these steps:1. &#xA0; &#xA0;Verify Your Email Address: Please ensure that you have entered your email correctly.&#xA0;2. &#xA0; &#xA0;Verify Your Password: please ensure that you have entered your password correctly. Be mindful of uppercase and lowercase letters as passwords are case-sensitive.3. &#xA0; &#xA0;Reset Your Password: If the issue persists, we recommend resetting your password. Click on the &quot;Forgot Password&quot; link and follow the instructions provided to reset your password securely.4. &#xA0; &#xA0;Contact Customer Service: Should you continue to experience difficulties, please don&apos;t hesitate to reach out to our Customer Service team.

We apologize for the inconvenience. If you are having trouble accessing your account, we kindly ask you to follow these steps:. 1.    Verify Your Email Address: Please ensure that you have entered your email correctly. 2.    Verify Your Password: ple

I'm having trouble signing into my account, what should I do?

MY ACCOUNT

Where can I find the status or tracking number for my order?

Order & Shipping Queries

Where is my order?

Can I cancel or amend my order?

What can I do if my order is being delivered to the wrong address?

Where is my order confirmation?

What should I do if my order is missing?

What should I do if I've received the wrong item?

There's an item missing from my order, what should I do?

ORDER & SHIPPING

Can you tell me more information about your products?

How do I find out what ingredients are in your products?

Are JAFRA products vegan friendly?

Is JAFRA cruelty free?

Is JAFRA packaging recyclable?

Why can't I find an item that I've seen advertised?

How can I find out if you'll be getting a restock of a product I want?

Why when I choose a bundle, does it not appear that way in the cart.

PRODUCTS

How do I initiate an exchange?

Can I exchange an item, what if the new item is a lower or higher cost?

Will JAFRA provide me with a return label?

Can I get a refund if the price has changed since ordering?

I purchased an item from a JAFRA Consultant, but the item is faulty, what do I do?

EXCHANGES

What payment methods do you accept?

How do I take advantage of these other payment methods?

What do I do if there is a problem with my payment?

How does the Shop Pay Installments schedule work?

What is Buy now, pay later with PayPal?

Can I use more than one promotional code on an order?

Can I use more than one Giftcard on an order?

PAYMENTS

I am a JAFRA Consultant, how do I log in if I don’t have an email address?

How do I change my personal information?

Do I need to set up an account to make an order?

Is my personal information kept private?

How can I remove my personal information from your database?

Why do I need a Social Security Number (ITIN)?

JAFRA E-Gift Card - How it Works

Why does JAFRA only store one default address for shipping and mailing?

How do I reset my password?

Is JAFRAUS available in other Countries?

I'm having trouble signing into my account, what should I do?Updated 12 days ago