 Help Center

We apologize for the inconvenience. If you are having trouble accessing your account, we kindly ask you to follow these steps:&#xA0;<div style="margin:0cm;font-size:16px;font-family:&quot;Times New Roman&quot;,serif;"><ol style="margin-bottom:0cm;list-style-type: decimal;margin-left:undefined;"><li style="margin:0cm;font-size:16px;font-family:&quot;Times New Roman&quot;,serif;">Verify Your Username: First, please ensure that you have entered your email correctly.&#xA0;</li><li>Verify Your Password: First, please ensure that you have entered your password correctly. Be mindful of uppercase and lowercase letters as passwords are case-sensitive.</li><li>Reset Your Password: If the issue persists, we recommend resetting your password. Click on the &quot;Forgot Password&quot; link and follow the instructions provided to reset your password securely.</li><li>Contact Customer Service: Should you continue to experience difficulties, please don&apos;t hesitate to reach out to our Customer Service team. Provide them with your account details, and they will do their utmost to assist you promptly.</li></ol></div>

We apologize for the inconvenience. If you are having trouble accessing your account, we kindly ask you to follow these steps:.

I'm having trouble signing into my account, what should I do?

MY ACCOUNT

Where can I find the status or tracking number for my order?

Order & Shipping Queries

Where is my order?

Can I cancel or amend my order?

What can I do if my order is being delivered to the wrong address?

Where is my order confirmation?

What should I do if my order is missing?

What should I do if I've received the wrong item?

There's an item missing from my order, what should I do?

How & Why are Taxes Charged for my order?

ORDER & SHIPPING

Can you tell me more information about your products?

How do I find out what ingredients are in your products?

Are JAFRA products vegan friendly?

Is JAFRA cruelty free?

Is JAFRA packaging recyclable?

Why can't I find an item that I've seen advertised?

How can I find out if you'll be getting a restock of a product I want?

PRODUCTS

How do I initiate a return?

How do I know what items are eligible for a return?

Can I exchange an item, what if the new item is a lower or higher cost?

Will JAFRA provide me with a return label?

Can I return items purchased with a gift card?

Can I get a refund if the price has changed since ordering?

I paid with another payment option, how do returns work?

I purchased prior to the new JAFRA site; how will my refund be processed?

What should I do if my refund is incorrect?

I purchased an item from a JAFRA Consultant, but the item is faulty, what do I do?

RETURNS

What payment methods do you accept?

How do I take advantage of these other payment methods?

What do I do if there is a problem with my payment?

How does the Shop Pay Installments schedule work?

What is Buy now, pay later with PayPal?

Can I use more than one promotional code on an order?

Why didn’t my discount code work?

PAYMENTS

I am a JAFRA Consultant, how do I log in if I don’t have an email address?

How do I change my personal information?

Do I need to set up an account to make an order?

How can I access my wish list?

Is my personal information kept private?

How can I remove my personal information from your database?

Why do I need a Social Security Number (ITIN)?

JAFRA E-Gift Card - How it Works

Why does JAFRA only store one default address for shipping and mailing?

I'm having trouble signing into my account, what should I do?Updated 2 years ago