EXCHANGES
How do I initiate an exchange?
To initiate a return, you can conveniently access the "Returns" option located in the footer section of the JAFRA website. Please ensure that you have your order number readily available as it will be required to initiate the returns process.
Can I exchange an item, what if the new item is a lower or higher cost?
JAFRA strives for product satisfaction and if your client should find any product unsatisfactory, and your order for that product was placed within the past 3 months, please contact Consultant Care during business hours for a replacement procedure. E
Will JAFRA provide me with a return label?
If product is requested to be returned, JAFRA may, at its discretion, provide a pre-paid return label via email at no additional cost
Can I get a refund if the price has changed since ordering?
As a company, we undergo regular pricing adjustments in response to shifts in beauty trends, sales demand, and other pertinent factors. Regrettably, this implies that if the price has altered subsequent to your order placement, we are unable to issue
I purchased an item from a JAFRA Consultant, but the item is faulty, what do I do?
JAFRA works with thousands of independent business owners who stock our items. Any purchase made outside the JAFRA site, directly from these individuals are subject to their own return policy. As we have no record of the transaction in our system, yo