ORDER & SHIPPING
Where can I find the status or tracking number for my order?
To access your order status and tracking number:. Computer View: kindly log in to your account. Once you have logged in successfully, navigate to the "My Account" section. Click on Account and on the left navigation menu, you will find "Order History
Order & Shipping Queries
Where can I find the status or tracking number for my order?. To access your order status and tracking number, kindly log in to your account. Once you have logged in successfully, navigate to the "My Account" section. Click on Account and on the left
Where is my order?
Our estimated delivery time is 5 - 8 business days from the order date. You may also access your order status and tracking number by navigating to the "My Account" section. Click on Account, then go to "Order History" on the left navigation menu. •
Can I cancel or amend my order?
Once an order has been placed, our dedicated distribution team promptly initiates the packing and processing procedures. Consequently, we are unable to cancel your order once it has been Submitted.
What can I do if my order is being delivered to the wrong address?
Please exercise caution when entering your shipping instructions during the checkout process. Regrettably, we are unable to modify the shipping address on your behalf. In the event that you discover an incorrect address entry, please make the necessa
Where is my order confirmation?
Upon successfully placing an order, an email confirmation will be sent to the email address provided during the checkout process. If, for any reason, you do not receive this email, please check your spam/junk folders. If it is still not found, please
What should I do if my order is missing?
The designated delivery time frame is 5-8 business days. If your order has not been received within this time frame, or if the order is marked as delivered, and order is still missing, please contact our Customer Service Team. JAFRA reserves the righ
What should I do if I've received the wrong item?
While we make every effort to ensure accurate order fulfillment, rare instances of incorrect item delivery may occur. Please use our returns service to return the item. When selecting the reason code, please indicate "not what I ordered." If you wish
There's an item missing from my order, what should I do?
If you receive your order and find that an item is missing, we recommend verifying the invoice or the order confirmation email to confirm the item(s) was/were purchased. If you validated the purchase of the item and it was not received within your or