To access your order status and tracking number, kindly log in to your account. Once you have logged in successfully, navigate to the "My Account" section. On the left navigation menu, you will find "Order History." By clicking on this option, you wi
Where can I find the status or tracking number for my order?. To access your order status and tracking number, kindly log in to your account. Once you have logged in successfully, navigate to the "My Account" section. Click on Account and on the left
Our estimated delivery time is 5 - 8 business days from the order date. You may also access your order status and tracking number by navigating to the "My Account" section. Click on Account, then go to "Order History" on the left navigation menu. •
Once an order has been placed, our dedicated distribution team promptly initiates the packing and processing procedures. Consequently, we are unable to cancel your order once you have been charged. If you are dissatisfied with your item(s) or no long
Please exercise caution when entering your shipping instructions during the checkout process. Regrettably, we are unable to modify the shipping address on your behalf. In the event that you discover an incorrect address entry, please make the necessa
Upon successfully placing an order, an email confirmation will be sent to the email address provided during the checkout process. If, for any reason, you do not receive this email, please check your spam/junk folders. If it is still not found, please
For customers who have not received their order within the designated delivery time frame, we kindly request that you contact our Customer Service team within 21 days from the date of your order. After this period, JAFRA reserves the right to determi
While we make every effort to ensure accurate order fulfillment, rare instances of incorrect item delivery may occur. Please use our returns service to return the item. When selecting the reason code, please indicate "not what I ordered." If you wish
If you receive your order and find that an item is missing, we recommend checking your email inbox, including the junk mail folder, to determine if you have received an out-of-stock notice from us. If you have not received such a notice, kindly conta
JAFRA collects and remits taxes as required by law. The tax rate depends on local regulations, based on your shipping address. If you have tax-exempt status, please ensure that you have notified JAFRA of your tax-exempt status by entering this inform