RETURNS

How do I initiate a return?

To initiate a return, you can conveniently access the "Returns" option located in the footer section of the JAFRA website. Please ensure that you have your order number readily available as it will be required to initiate the returns process.

How do I know what items are eligible for a return?

Items are displayed visually in the return portal, with products that are ineligible for return “greyed out”.

Can I exchange an item, what if the new item is a lower or higher cost?

JAFRA strives for product satisfaction and if your client should find any product unsatisfactory, and your order for that product was placed within the past 6 months, please contact Customer Experience Team during business hours for a replacement pro

Will JAFRA provide me with a return label?

Returning items has never been easier. The logistics of your return, including whether the company covers the return cost or deducts it from your refund, will depend on the reason for the return. Regardless of the process, rest assured that a return

Can I return items purchased with a gift card?

Yes, however, item bought with a gift card will be refunded back to your original JAFRA gift card.

Can I get a refund if the price has changed since ordering?

As a company, we undergo regular pricing adjustments in response to shifts in beauty trends, sales demand, and other pertinent factors. Regrettably, this implies that if the price has altered subsequent to your order placement, we are unable to issue

I paid with another payment option, how do returns work?

Despite the payment method, you only pay for what you keep. If you return some of or all of your order, the payment provider will update your statement as soon as JAFRA processes your return.

I purchased prior to the new JAFRA site; how will my refund be processed?

We apologize for any inconvenience caused by the transition to our new JAFRA website. Regarding your refund, please note that due to variances in processing capabilities, we will issue it in the form of a JAFRA gift card.

What should I do if my refund is incorrect?

If your return appears to be incorrect, please contact our Customer Service team. Please note that we will refund you the amount paid, pending possible adjustment to shipping based on the reason for the return.

I purchased an item from a JAFRA Consultant, but the item is faulty, what do I do?

JAFRA works with thousands of independent business owners who stock our items. Any purchase made outside the JAFRA site, directly from these individuals are subject to their own return policy. As we have no record of the transaction in our system, yo